Terms of service

3. Terms of Service

Terms of Service — Eline Carter

Last updated: April 2026

By using our website and placing an order, you agree to the following terms.

Products We strive to describe our products as accurately as possible. We reserve the right to refuse or cancel orders in the event of a pricing or product description error.

Payment All prices are listed in Canadian dollars (CAD). Payment is required at the time of purchase.

Shipping Delivery times are estimates and may vary. We are not liable for delays caused by external factors such as customs or weather conditions.

Liability Eline Carter is not liable for any indirect damages resulting from the use of our products or website.

Governing Law These terms are governed by the laws of Canada.

For any questions, please contact us at info@elinecarter.com.

Frequently Asked Questions

Each order is carefully processed within 1–3 business days. Once shipped, delivery typically takes 6–12 business days depending on your location.

To ensure the fastest possible delivery, some items may be shipped separately depending on product availability and warehouse location.

Of course. We offer a 30-day return policy for eligible items in their original condition. Return shipping costs, including any applicable customs or clearance fees, are the responsibility of the customer.

As soon as your order has been shipped, you’ll receive a tracking link by email so you can follow your delivery every step of the way.

If something isn’t quite right with your order, please contact our support team at info@elinecarter.com and we’ll be happy to help resolve it as quickly as possible.

Our support team is always here to help. You can reach us anytime at info@elinecarter.com, and we aim to respond within 24–48 business hours.